Intercom API changes

Every change Intello has detected on the Intercom API, newest first.

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Breaking · 30d: 4
Behavioral · 30d: 1
Additive · 30d: 3
Last 90 days: 26
All time: 26

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IntercomEndpointPOST /custom_channel_events/notify_new_messageBreaking10d ago
Endpoint removed: POST /custom_channel_events/notify_new_message
IntercomEndpointPOST /custom_channel_events/notify_attribute_collectedBreaking10d ago
Endpoint removed: POST /custom_channel_events/notify_attribute_collected
IntercomEndpointPOST /custom_channel_events/notify_quick_reply_selectedBreaking10d ago
Endpoint removed: POST /custom_channel_events/notify_quick_reply_selected
IntercomEndpointPOST /custom_channel_events/notify_new_conversationBreaking10d ago
Endpoint removed: POST /custom_channel_events/notify_new_conversation
IntercomSchemaPOST /conversationscreate_conversation_requestAdditive14d ago
New fields added in POST /conversations (create_conversation_request): [subject]
IntercomSchemaPOST /tickets/{ticket_id}/replyadmin_reply_ticket_requestAdditive14d ago
New fields added in POST /tickets/{ticket_id}/reply (admin_reply_ticket_request): [cross_post]
IntercomSchemaschema conversation_statisticsconversation_statisticsBehavioral17d ago
Fields removed in schema conversation_statistics: [assigned_team_first_response_time_by_team]
IntercomSchemaschema conversation_statisticsconversation_statisticsAdditive17d ago
New fields added in schema conversation_statistics: [assigned_team_first_response_time]
IntercomSchemaPOST /conversationsAdditive3/26/2026
Response schema changed for POST /conversations
IntercomSchemaschema activity_log_metadataactivity_log_metadataAdditive3/20/2026
New fields added in schema activity_log_metadata: [mode]
IntercomSchemaPOST /conversationscreate_conversation_requestAdditive3/19/2026
New fields added in POST /conversations (create_conversation_request): [attachment_urls]
IntercomEndpointGET /fin_voice/conversation/{conversation_id}Additive3/16/2026
New endpoint added: GET /fin_voice/conversation/{conversation_id}
IntercomSchema Additive3/10/2026
Schema reference changed in PUT /tickets/{ticket_id} request body: "update_ticket_request" → "inline"
IntercomSchemaGET /conversations/{conversation_id}conversationBehavioral3/3/2026
Fields removed in GET /conversations/{conversation_id} (conversation): [company_id]
IntercomSchemaDELETE /conversations/{conversation_id}/customers/{contact_id}conversationBehavioral3/3/2026
Fields removed in DELETE /conversations/{conversation_id}/customers/{contact_id} (conversation): [company_id]
IntercomSchemaPOST /conversations/{conversation_id}/partsconversationBehavioral3/3/2026
Fields removed in POST /conversations/{conversation_id}/parts (conversation): [company_id]
IntercomSchemaPOST /conversations/{conversation_id}/customersconversationBehavioral3/3/2026
Fields removed in POST /conversations/{conversation_id}/customers (conversation): [company_id]
IntercomSchemaPOST /conversations/{conversation_id}/replyconversationBehavioral3/3/2026
Fields removed in POST /conversations/{conversation_id}/reply (conversation): [company_id]
IntercomSchemaPOST /conversations/redactconversationBehavioral3/3/2026
Fields removed in POST /conversations/redact (conversation): [company_id]
IntercomSchemaPUT /conversations/{conversation_id}conversationBehavioral3/3/2026
Fields removed in PUT /conversations/{conversation_id} (conversation): [company_id]
IntercomSchemaschema article_list_itemarticle_list_itemAdditive2/25/2026
New fields added in schema article_list_item: [tags]
IntercomSchemaDELETE /tickets/{ticket_id}Additive2/17/2026
Response schema changed for DELETE /tickets/{ticket_id}
IntercomSchemaDELETE /tickets/{ticket_id}Additive2/17/2026
Response schema changed for DELETE /tickets/{ticket_id}
IntercomSchemaschema admin_reply_conversation_requestadmin_reply_conversation_requestAdditive2/12/2026
New fields added in schema admin_reply_conversation_request: [skip_notifications]
IntercomSchemaPOST /tagsAdditive2/10/2026
Response schema changed for POST /tags
IntercomSchemaGET /tags/{tag_id}Additive2/10/2026
Response schema changed for GET /tags/{tag_id}

End of feed.

Endpoint removed: POST /custom_channel_events/notify_new_message

Endpoint removed: POST /custom_channel_events/notify_attribute_collected

Endpoint removed: POST /custom_channel_events/notify_quick_reply_selected

Endpoint removed: POST /custom_channel_events/notify_new_conversation

New fields added in POST /conversations (create_conversation_request): [subject]

New fields added in POST /tickets/{ticket_id}/reply (admin_reply_ticket_request): [cross_post]

Fields removed in schema conversation_statistics: [assigned_team_first_response_time_by_team]

New fields added in schema conversation_statistics: [assigned_team_first_response_time]

Response schema changed for POST /conversations

New fields added in schema activity_log_metadata: [mode]

New fields added in POST /conversations (create_conversation_request): [attachment_urls]

New endpoint added: GET /fin_voice/conversation/{conversation_id}

Schema reference changed in PUT /tickets/{ticket_id} request body: "update_ticket_request" → "inline"

Fields removed in GET /conversations/{conversation_id} (conversation): [company_id]

Fields removed in DELETE /conversations/{conversation_id}/customers/{contact_id} (conversation): [company_id]

Fields removed in POST /conversations/{conversation_id}/parts (conversation): [company_id]

Fields removed in POST /conversations/{conversation_id}/customers (conversation): [company_id]

Fields removed in POST /conversations/{conversation_id}/reply (conversation): [company_id]

Fields removed in POST /conversations/redact (conversation): [company_id]

Fields removed in PUT /conversations/{conversation_id} (conversation): [company_id]

New fields added in schema article_list_item: [tags]

Response schema changed for DELETE /tickets/{ticket_id}

Response schema changed for DELETE /tickets/{ticket_id}

New fields added in schema admin_reply_conversation_request: [skip_notifications]

Response schema changed for POST /tags

Response schema changed for GET /tags/{tag_id}

Endpoint removed: POST /custom_channel_events/notify_new_message

Endpoint removed: POST /custom_channel_events/notify_attribute_collected

Endpoint removed: POST /custom_channel_events/notify_quick_reply_selected

Endpoint removed: POST /custom_channel_events/notify_new_conversation

New fields added in POST /conversations (create_conversation_request): [subject]

New fields added in POST /tickets/{ticket_id}/reply (admin_reply_ticket_request): [cross_post]

Fields removed in schema conversation_statistics: [assigned_team_first_response_time_by_team]

New fields added in schema conversation_statistics: [assigned_team_first_response_time]

Response schema changed for POST /conversations

New fields added in schema activity_log_metadata: [mode]

New fields added in POST /conversations (create_conversation_request): [attachment_urls]

New endpoint added: GET /fin_voice/conversation/{conversation_id}

Schema reference changed in PUT /tickets/{ticket_id} request body: "update_ticket_request" → "inline"

Fields removed in GET /conversations/{conversation_id} (conversation): [company_id]

Fields removed in DELETE /conversations/{conversation_id}/customers/{contact_id} (conversation): [company_id]

Fields removed in POST /conversations/{conversation_id}/parts (conversation): [company_id]

Fields removed in POST /conversations/{conversation_id}/customers (conversation): [company_id]

Fields removed in POST /conversations/{conversation_id}/reply (conversation): [company_id]

Fields removed in POST /conversations/redact (conversation): [company_id]

Fields removed in PUT /conversations/{conversation_id} (conversation): [company_id]

New fields added in schema article_list_item: [tags]

Response schema changed for DELETE /tickets/{ticket_id}

Response schema changed for DELETE /tickets/{ticket_id}

New fields added in schema admin_reply_conversation_request: [skip_notifications]

Response schema changed for POST /tags

Response schema changed for GET /tags/{tag_id}