Privacy Policy

This Privacy Policy describes how Intello Software LLC ("Intello," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with our website at https://www.useintello.com (the "Site") and our business-to-business software-as-a-service platform and related services, including our web dashboard, APIs, and command-line interfaces (collectively, the "Service").

This policy is designed to be read together with our Terms of Service. By using the Site or Service, you agree to this Privacy Policy.

Controller / business contact: Intello Software LLC ("Intello"). Our commercial activities are primarily focused on North America.

Privacy inquiries: privacy@useintello.com.

If you are in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you may contact us at privacy@useintello.com regarding GDPR, UK GDPR, or Swiss privacy questions.

The Service is intended for business use by companies and their personnel (for example, engineering, DevOps, and IT teams). The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Depending on where you live, you may have additional privacy rights described below.

When you use the Service on behalf of an organization, your organization typically decides why and how personal information in Customer Data (including workspace users you invite) is processed, and acts as a controller (or business) under applicable law. Intello processes that information as a processor / service provider to provide the Service under our agreement with your organization.

Separately, Intello acts as a controller for certain processing described in this policy—for example, operating our Site, managing accounts and billing as a vendor, securing our systems, and communicating with you about our products—where we determine the purposes and means of processing.

The Service enables customers to monitor integrations and APIs, which may involve the processing of data submitted by or on behalf of the customer ("Customer Data").

Intello processes Customer Data solely in accordance with the instructions of the customer and as necessary to provide the Service, including monitoring, diagnostics, alerting, and performance analysis.

Customers are responsible for ensuring that they have the necessary rights and legal basis to submit Customer Data to the Service and to configure integrations in a manner that avoids the inclusion of sensitive or unnecessary personal information.

Intello does not use Customer Data for marketing or advertising purposes and does not use Customer Data to train machine learning or AI models for the benefit of other customers unless explicitly agreed.

We collect personal information that falls into the categories below. The specific data elements depend on how you use the Service.

• Account and identity information: name, work email address, company name, job title or role (if provided), and similar business contact details.
• Authentication and security information: account credentials, security tokens, session identifiers, multi-factor authentication details, and related logs.
• Billing and payment information: payment processing is handled by Stripe. We receive limited billing-related information such as subscription status and transaction references.
• Service usage and technical data: IP address, device/browser type, approximate location derived from IP, timestamps, logs, error messages, and performance metrics.
• API and integration data: API endpoints, request/response metadata, configuration details, error logs, and usage metrics necessary to provide monitoring and alerting functionality.
• Communications: information you provide when contacting support or communicating with us.
• Marketing preferences: information related to marketing subscriptions and engagement.

The Service is not designed to process special categories of personal data (such as health information, financial account numbers, or government identifiers).

Customers must not use the Service to process such data unless explicitly agreed in writing with Intello.

• Directly from you.
• Automatically through your use of the Site or Service.
• From your organization.
• From service providers that support our operations.

• Provide, operate, maintain, secure, and improve the Service.
• Manage accounts and authentication.
• Process billing and transactions.
• Provide customer support.
• Send service-related communications.
• Send marketing communications where permitted.
• Monitor usage and detect security incidents.
• Comply with legal obligations.
• Conduct analytics and product improvement.

Where applicable, we rely on the following legal bases:

• Contract
• Legitimate interests
• Consent
• Legal obligations

We use cookies and similar technologies for authentication, analytics, and security.

We use Google Analytics on our marketing site and Mixpanel for product analytics where enabled.

You can manage cookies through your browser settings.

We share personal information with service providers, professional advisers, authorities where required, and in connection with corporate transactions.

A current list of subprocessors is available at https://www.useintello.com/subprocessors.

We use trusted third-party service providers to operate the Service, including infrastructure, analytics, authentication, and payment processing providers.

We require all subprocessors to protect personal information in accordance with applicable law and contractual obligations.

Intello does not sell personal information and does not use personal information for cross-context behavioral advertising.

We are headquartered in the United States and may process data in other countries.

We use appropriate safeguards such as Standard Contractual Clauses where required.

We retain personal information only as long as necessary to provide the Service and comply with legal obligations.

Integration logs and monitoring data are retained for a limited period and then deleted or anonymized.

We implement administrative, technical, and physical safeguards including encryption in transit, access controls, and monitoring.

No system is completely secure, and we cannot guarantee absolute security.

In the event of a confirmed data breach affecting personal information, we will notify affected customers without undue delay in accordance with applicable law.

Where we process personal information on behalf of customers, such processing is governed by our Data Processing Agreement (DPA), which forms part of our Terms of Service.

Depending on your location, you may have rights including access, correction, deletion, portability, and objection.

You may opt out of marketing communications at any time.

To exercise your rights, contact privacy@useintello.com.

Residents of certain U.S. states may have additional rights under applicable laws.

We do not sell personal information under applicable law definitions.

We do not use personal information for solely automated decision-making with legal or significant effects.

We do not knowingly collect personal information from children under 13.

Third-party services are governed by their own privacy policies.

We may update this policy from time to time and will post updates on the Site.

Intello Software LLC

Email: privacy@useintello.com