Troubleshooting alerts
You see changes in Intello but nothing in Slack, duplicate messages, or too many PagerDuty pages. Check the app in this order before diving into API logs.
Nothing posts to Slack
- Settings → Integrations: confirm Slack is connected (re-authorize if the card shows an error).
- Alert preferences on the dependency or subscription: confirm a rule includes Slack in allowed channels (if the UI lets you pick channels per rule).
- Severity / breaking filters: the event might be below your minimum severity or excluded by breaking-only toggles.
- Plan: some tiers don’t include Slack— the UI usually prompts to upgrade.
- Rule turned off: ensure the preference isn’t disabled.
Duplicate Slack messages
- Often two overlapping rules fire for the same change—open alert preferences and merge or delete duplicates.
- Rare: infrastructure retry; if duplicates persist, note the time and change id and contact support.
Teams: connected but silent
Teams needs both OAuth completed and a destination (team + channel) selected in Settings → Integrations. Finish the channel picker flow.
Email not received
- Check addresses on the alert preference.
- Spam / filtering at your mail host.
- Org-level email may not be configured—your admin may need to enable it.
PagerDuty noise
In alert preferences, narrow rules: e.g. Breaking only and/or a domain scope. Don’t add PagerDuty to every broad rule.
OAuth / expired connection
Disconnect and reconnect Slack or Teams from Settings → Integrations, or use the vendor’s app management page to revoke and reinstall.
Developers
Integration and preference endpoints under /api/integrations/* and alert-preference CRUD mirror the UI—see Core resources.